TRADING POLICY
Oscar Oscar Salons – Trading Policy
Pricing
The tiered pricing reflects the education level of the stylist team, determined by training and practical experience.
Consultations
We love to consult and quote on services prior to commencement, to ensure complete satisfaction as we do not refund for change of mind. Every effort will be taken to reasonably correct hair that does not meet the agreed consultation.
Non-Discountable Services
Post colour blow-dry’s, speciality services, additional styling and treatments are not discountable. Discounts are not valid in conjunction with other discounts or promotions.
Sundays & Public Holidays
No discounts are accepted on these days due to staff penalty rates. Sunday's & Public Holidays incur a 10% increase in pricing on all services.
Deposits
It is our company policy that all new guests, online bookings, and specialty services require a deposit to secure an appointment. Deposits are non-refundable if cancellation terms are not met (see Cancellation Policy below).
Cancellations
Our Cancellation Policy requires a minimum of 48 hours’ notice to cancel or reschedule an appointment. Cancellations made within 48 hours or failure to attend a scheduled appointment will result in the forfeit of any deposit paid. If no deposit was taken, a cancellation or no-show fee will be charged to the card saved on file.
Payment & Card on File Policy
By making a booking with Oscar Oscar Salons, you authorise us to securely store your credit card details. The card on file may be used to:
– Process any required deposit at the time of booking
– Charge a cancellation or no-show fee as per our Cancellation Policy
– Finalise payment at the end of your appointment
Oscar Oscar Salons accepts cash, EFTPOS, Visa, MasterCard, American Express, Afterpay (T&Cs apply), and Zip Pay. Some credit cards may incur a surcharge.
Please note: all credit card and merchant service transaction fees will be passed on to the guest. These fees are determined by the provider and reflect standard processing charges.
Appointment Confirmations
As part of our service, we send confirmation texts or emails to all guests 4 days prior to their appointment. Oscar Oscar Salons reserves the right to cancel any unconfirmed appointments.
Electrical Tools
In line with the policies of our suppliers, it is the responsibility of the purchaser to register the warranty. In the event of a faulty heat styling tool, please contact ghd customer service.
Refunds & Exchanges
We will gladly exchange unopened retail items within 7 days when returned to the Salon of purchase along with a receipt. We do not refund for change of mind.
As our valued guest, we thank you for choosing Oscar Oscar Salons.